Your Privacy Is Our Responsibility

1 Introduction & Scope

36kbd ("we", "us") operates an online gaming platform for players in Bangladesh. This privacy policy ("Policy") explains how we collect your information, what we use it for, and how we keep it safe when you browse our website, open an account, or use our services.

This Policy applies to all 36kbd users — from first-time registrants to regular players. By using our platform you agree to the terms of this Policy. You must be at least 21 years old and use the service voluntarily.

If changes are made to this Policy, we will notify you by posting a notice on the website. If you continue using the platform after those changes, it will be understood that you have accepted the updated Policy.

2 What Information We Collect

We collect your information in several ways. The categories are detailed below:

2.1 Information You Provide

When you register with 36kbd or contact us, we collect:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Password (stored in encrypted form)
• Payment details — bKash, Nagad, Rocket, or Upay account numbers (for processing transactions)
• Documents provided for identity verification
• Messages and information you send when contacting customer support

2.2 Automatically Collected Information

When you use our platform, the following information is recorded automatically:

• IP address and device type
• Browser version and operating system
• Cookie and session data
• Page views, click patterns, and site navigation behavior
• Login and logout times and session duration
• Game history and betting activity

2.3 Information Received from Third Parties

In some cases we receive transaction confirmation data from mobile banking operators (such as bKash or Nagad). This information is used solely for payment verification and fraud prevention.

3 Purpose of Using Your Information

36kbd uses your information only for legitimate purposes. Your information is needed for the following reasons:

• Account management: To handle registration, login, password recovery, and account security.
• Payment processing: To correctly complete deposit and withdrawal requests and maintain transaction records.
• Age and identity verification: To ensure the platform is used only by eligible individuals aged 21 and above.
• Customer support: To resolve your issues and queries quickly and effectively.
• Platform improvement: To analyze user behavior and improve the quality of our services.
• Relevant bonuses and offers: To inform you of promotions relevant to your betting history (with your consent only).
• Fraud and security prevention: To detect unusual activity and keep your account secure.
• Legal compliance: To comply with applicable laws, regulations, and directives.

We never sell your personal information or share it with third-party advertising networks.

4 Information Sharing & Disclosure

We may share your information with third parties in the following limited circumstances:

4.1 Payment Processors

To complete transactions via bKash, Nagad, Rocket, and Upay, the necessary information is sent to the relevant mobile financial service provider.

4.2 Technology & Service Providers

Trusted third-party technology partners (such as server hosting and software providers) are used to operate our platform. They process data only according to our instructions and are bound by confidentiality agreements.

4.3 Legal Requirements

We are required to disclose information when it is necessary as part of a court order, government regulation, or legal process.

4.4 Business Transfers

If 36kbd's business operations are merged or sold in the future, user information may be part of that process. In such a case, we will notify you in advance.

5 Cookies & Tracking Technologies

The 36kbd website uses cookies and similar technologies to improve your browsing experience.

5.1 Types of Cookies

• Essential cookies: These are necessary to keep login sessions active and maintain security.
• Functional cookies: These help remember preferences such as language and theme settings.
• Analytics cookies: These are collected to understand which pages are used most and where users encounter difficulties.

5.2 Cookie Controls

You can disable cookies at any time by changing your browser settings. However, disabling essential cookies may cause some platform features to stop working properly.

6 Data Security Measures

The security of your information is our top priority. 36kbd has put the following technical and administrative measures in place:

• SSL/TLS encryption: All data transmitted between the website and our servers is encrypted.
• Password hashing: Your password is never stored in plain text; industry-standard hashing algorithms are used.
• Access controls: Only authorized staff can access your information, and only to the extent necessary.
• Regular security audits: Security audits are conducted regularly to identify vulnerabilities in the system.
• Suspicious activity monitoring: Alerts are triggered automatically if unusual logins or transactions are detected on an account.
• Data backups: Regular backups are stored using secure, encrypted methods.

No digital platform is 100% risk-free. However, we are committed to maintaining the highest professional standards to protect your information.

7 Data Retention Period

We retain your information for as long as it is needed to fulfill the purpose for which it was collected, or as required to meet legal obligations.

• Account information: For as long as the account is active and for a reasonable period after it is closed.
• Transaction records: For the period required under applicable financial regulations.
• Customer support communications: For a reasonable period after the issue has been resolved.
• Analytics data: May be used for long-term platform improvement after being statistically anonymized.

Once the retention period ends, information is securely deleted or anonymized.

8 Your Rights

You have the following rights regarding your personal information:

• Right to access: You can ask to know what information we hold about you.
• Right to correction: You can request that any inaccuracies in your information be corrected.
• Right to deletion: In certain circumstances you can request that your information be deleted (except where legal obligations apply).
• Right to restrict processing: In some cases you can control how your information is used.
• Right to withdraw consent: You can withdraw consent for marketing communications at any time.
• Right to raise a complaint: You have the right to contact us if you believe this Policy has been violated.

To exercise these rights, please contact our support team. We will respond to your request within a reasonable time.

9 Children's Privacy

36kbd's services are for individuals aged 21 and above only. We do not intentionally collect any personal information from minors.

If we confirm that information from a minor has been collected by mistake, it will be deleted immediately and the relevant account will be closed. If a parent or guardian believes their child is using our services, please contact us.

10 International Data Transfers

In some cases our technology infrastructure may process data on servers located in other countries. In these cases we ensure that:

• Appropriate encryption is used throughout the entire data transfer process.
• Partners who receive data are contractually bound to comply with our privacy standards.
• No compromise is made on the protection of our users' information.

11 Policy Changes

36kbd may update this privacy policy from time to time — to reflect changes to our services, legal requirements, or industry best practices.

For significant changes, we will post a clear notice on the website and update the "Last updated" date at the top of the page. We recommend that you review this Policy regularly.

Continuing to use the platform after a policy change will be taken as your acceptance of the updated Policy.